Commercial Services Move Coordinator

Company Overview
All American is an award-winning service provider of both Commercial and Household relocation services, with offices in Raleigh and Charlotte, North Carolina.
Our success is built around a simple approach: we strive to employ the industry’s best people, equip them with the latest technology and tools, and empower them to build life-long customer relationships through our unrelenting dedication to client satisfaction. 
Job Summary:  
As a move coordinator you will be responsible for working with customers and other staff members to efficiently define, schedule and coordinate customers’ moves.  Ultimately responsible for the overall move management to make sure that All American Relocation is doing what is expected by our customer to ensure we are exceeding their expectations.  This is an in-office position NOT a remote opportunity.
Responsibilities & Duties:
The list is not all-inclusive, and additional duties may be assigned.

• Talks with customers and schedule appointments for multiple Salespeople.  Manage calendars and data entry into multiple Move Management systems.
• Maintains job folders, reviewing paperwork to ensure all necessary paperwork has been signed and received from the customer.
• Serves as a liaison between All American Relocation and the customer to assure a constant line of communication is open during the move process and provide the highest level of quality to the relocating customer.
• Assist management in solving any active move related issues you may be involved with.
• Support and assist sales staff as needed.
• Orders and schedules third party services needed from the proper vendors.
• Enters confirmed orders into our Move Management system making sure that all necessary information is included so that Operations can provide the proper services needed to complete our customer’s move.
• Communicates with all parties involved in the move process to make sure they are prepared to do their part at the appropriate time in the process. 
• Works well in an in-office team setting.
• Work cross-functionally with other team members to handle client requests, channel customers’

• Previous experience in commercial move coordination or project management.
• Strong organizational and communication skills.
• Ability to multitask, prioritize, and stay calm under pressure.
• Experience with logistics and vendor management.
• Proficiency in Microsoft Office Suite; knowledge of project management software is a plus.
• Knowledge of the commercial moving industry and best practices.

• Competitive salary
• A supportive, team-oriented work culture.
• Comprehensive benefits package, including health, dental, and retirement plans.